# Help Center

## Help Center

- [Welcome](https://polser.gitbook.io/polser-docs/readme.md)
- [Smart Responses](https://polser.gitbook.io/polser-docs/features/smart-responses.md): Polser identifies topics in incoming messages to ensure you have all the information you need to assist your customers effectively.
- [Instant Answers](https://polser.gitbook.io/polser-docs/features/instant-answers.md): Leverage your existing sources of knowledge. Easily upload your documents or direct us to relevant websites, and we'll have you covered the next time you receive a question!
- [Templates](https://polser.gitbook.io/polser-docs/features/templates.md): The Templates section (in the left menu) is where you configure the message Polser sends on its own, either automatically or as the opening of a conversation.
- [Labels](https://polser.gitbook.io/polser-docs/features/labels.md): Efficiently organize conversations. Filter and route messages, optimizing communication flow and audience targeting.
- [Broadcasts](https://polser.gitbook.io/polser-docs/features/broadcasts.md): A broadcast sends the same message to many contacts at once: launch a promotion, announce an event, send a deadline reminder, or re-engage past customers.
- [Universal Translator](https://polser.gitbook.io/polser-docs/features/universal-translator.md): Communicate in all your customer's languages.
- [Easy Appointments](https://polser.gitbook.io/polser-docs/features/easy-appointments.md): Easy appointment scheduling and automatic reminders
- [Voice Magic](https://polser.gitbook.io/polser-docs/features/voice-magic.md): Send personalized voice messages, without having to speak.
- [Ways to set up your team](https://polser.gitbook.io/polser-docs/admin/ways-to-set-up-your-team.md): Polser is a highly adaptable tool that conforms to your team's current workflows, not imposing new ones. Here, we discuss some of the common configuration models we frequently encounter.
- [Get started](https://polser.gitbook.io/polser-docs/admin/get-started.md): Set up your Polser account and keep it running well: your team, templates, labels, AI, and CRM, plus the maintenance that keeps it all working.
- [Users and phone numbers](https://polser.gitbook.io/polser-docs/admin/users-and-phone-numbers.md)
- [Roles & Permissions](https://polser.gitbook.io/polser-docs/admin/roles-and-permissions.md): Polser has two roles: Admin and Team member. This article explains what each role can do.
- [Dashboard panel](https://polser.gitbook.io/polser-docs/admin/dashboard-panel.md): Check the health of your channel: message delivery, failures and where they happen, and your messaging mix.
- [Working with Meta Templates](https://polser.gitbook.io/polser-docs/admin/working-with-meta-templates.md): Some messages Polser sends are Meta templates: they are stored in Meta, require approval, and adhere to Meta's rules. Here's what an admin needs to understand about them.
- [Integrations](https://polser.gitbook.io/polser-docs/admin/integrations.md): By enabling customers to connect Polser with their tools, such as CRM systems, payment platforms, and calendar applications, we are streamlining workflows.
- [HubSpot Native Integration](https://polser.gitbook.io/polser-docs/admin/hubspot-native-integration.md): This integration connects your WhatsApp conversations directly to your CRM. Once set up, your team will see HubSpot contact data inside Polser conversations and keep your CRM updated
- [HubSpot Workflow Actions](https://polser.gitbook.io/polser-docs/admin/hubspot-native-integration/hubspot-workflow-actions.md)
- [Formatting phone numbers](https://polser.gitbook.io/polser-docs/admin/hubspot-native-integration/formatting-phone-numbers.md): How to format phone numbers in HubSpot so WhatsApp messages are delivered correctly
- [Meta's 1 October pricing change](https://polser.gitbook.io/polser-docs/admin/metas-1-october-pricing-change.md): Meta now charges for replies sent inside the 24-hour window. Here's what changes and how to keep costs under control.
- [Get Started](https://polser.gitbook.io/polser-docs/api-docs/get-started.md)
- [Working with the REST API](https://polser.gitbook.io/polser-docs/api-docs/working-with-the-rest-api.md)
- [Webhook](https://polser.gitbook.io/polser-docs/api-docs/webhook.md): Polser can accept incoming connections via a webhook, allowing customers to keep Polser data in sync with their other systems.
- [Architecture](https://polser.gitbook.io/polser-docs/api-docs/webhook/architecture.md)
- [Available operations](https://polser.gitbook.io/polser-docs/api-docs/webhook/available-operations.md)
- [API Reference](https://polser.gitbook.io/polser-docs/api-docs/api-reference.md)
- [Messages](https://polser.gitbook.io/polser-docs/api-docs/api-reference/messages.md)
- [Contacts](https://polser.gitbook.io/polser-docs/api-docs/api-reference/contacts.md)