Webhook

Polser can accept incoming connections via a webhook, allowing customers to keep Polser data in sync with their other systems.

Available operations

The webhook currently allows for the following operations:

• Create, modify, and delete contacts in Polser.

• Add or remove labels to conversations with a contact.

• Assign conversations to one of your agents.

• Send the information gathered through a form from new users to Power Automate or Zapier.

Webhook Configuration

Users can access the Webhook configuration through the Integrations menu option in their Polser dashboard. They will be presented with a set of integration options with the Webhook being one of them.

As the user clicks on the "Learn more" button, they will be presented with a popup containing the unique URL to send data to Polser.

This URL can be used to send data to Polser through HTTPS requests from any third-party system. This URL is unique to your account and contains a randomly generated ID to prevent URL forgery. There is also a button to refresh this URL in case the user wants to expire the existing URL for security reasons, thus, rendering any existing integration obsolete.