> For the complete documentation index, see [llms.txt](https://polser.gitbook.io/polser-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://polser.gitbook.io/polser-docs/api-docs/webhook.md).

# Webhook

Polser can accept incoming connections via a webhook, allowing customers to keep Polser data in sync with their other systems.

#### Available operations <a href="#available-operations" id="available-operations"></a>

The webhook currently allows for the following operations:

* Create, modify, and delete **contacts** in Polser.
* Add or remove **labels** to conversations with a contact.
* Assign **conversations** to one of your agents.
* Send the information gathered through **a form from new users** to Power Automate or Zapier.

#### Webhook Configuration <a href="#webhook-configuration" id="webhook-configuration"></a>

Users can access the Webhook configuration through the Integrations menu option in their Polser dashboard. They will be presented with a set of integration options with the Webhook being one of them.

<figure><img src="https://2865962218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuXtAMCUsINRibvDAbve6%2Fuploads%2FAcxZVcrhA2C7XhuVcyEX%2FScreenshot%2015-12%20at%2009-02-08.png?alt=media&amp;token=1cad2170-9990-476d-a2fa-7ca2d100bd85" alt=""><figcaption></figcaption></figure>

As the user clicks on the "Learn more" button, they will be presented with a popup containing the **unique URL** to send data to Polser.

<figure><img src="https://2865962218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuXtAMCUsINRibvDAbve6%2Fuploads%2FIPPckuGC7BM8IykH0jc2%2FScreenshot%2015-12%20at%2009-13-49.png?alt=media&amp;token=16a592dc-0ffb-4e7c-ba43-33b07b8287a5" alt=""><figcaption></figcaption></figure>

This URL can be used to send data to Polser through **HTTPS requests from any third-party system**. This **URL is unique** to your account and contains a randomly generated ID to prevent URL forgery. There is also a button to refresh this URL in case the user wants to expire the existing URL for security reasons, thus, **rendering any existing integration obsolete**.

#### &#x20;<a href="#webhook-architecture" id="webhook-architecture"></a>