Labels

Efficiently organize conversations. Filter and route messages, optimizing communication flow and audience targeting.

How it works

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Using the "Labels" feature in Polser is intuitive and user-friendly. Here’s how you can maximize its potential:

1. Creating labels: Navigate to the Settings page, and find the Labels tab. Here, you can create or edit labels to suit your business needs.

2. Assigning labels: Navigate to the Settings page, and find the Labels tab. Here, you can create or edit labels to suit your business needs.

3. Filtering conversations: Apply inbox filters using these labels to quickly locate important threads.

4. Using labels for boradcasts: Labels are essential for the Broadcast feature. Agents can send messages to a combined group of conversations based on their assigned labels, ensuring the right message reaches the right users.

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Labels are available for both mobile and web applications within Polser, making it easier than ever to elevate your customer service game.

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Planned enhancements

• Visual Enhancements: We plan to implement icons and color-coding for labels, making them easier to distinguish while managing conversations.

• Complex Logic Filtering: Beyond the current "AND" logic, we plan to introduce more advanced filtering options, enabling greater flexibility and precision in categorizing and managing conversations.