> For the complete documentation index, see [llms.txt](https://polser.gitbook.io/polser-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://polser.gitbook.io/polser-docs/features/labels.md).

# Labels

{% @arcade/embed flowId="gBJqnLkzycUltsOaE6XF" url="<https://app.arcade.software/flows/gBJqnLkzycUltsOaE6XF/view>" %}

## How it works

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Using the "Labels" feature in Polser is intuitive and user-friendly. Here’s how you can maximize its potential:

1. **Creating labels**: Navigate to the Settings page, and find the Labels tab. Here, you can create or edit labels to suit your business needs.
2. **Assigning labels:** Navigate to the Settings page, and find the Labels tab. Here, you can create or edit labels to suit your business needs.
3. **Filtering conversations**: Apply inbox filters using these labels to quickly locate important threads.
4. **Using labels for boradcasts**: Labels are essential for the [Broadcast feature](/polser-docs/features/broadcasts.md). Agents can send messages to a combined group of conversations based on their assigned labels, ensuring the right message reaches the right users.

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{% hint style="success" %}
Labels are available for both mobile and web applications within Polser, making it easier than ever to elevate your customer service game.
{% endhint %}

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<details>

<summary>Planned enhancements</summary>

* **Visual Enhancements:** We plan to implement icons and color-coding for labels, making them easier to distinguish while managing conversations.
* **Complex Logic Filtering:** Beyond the current "AND" logic, we plan to introduce more advanced filtering options, enabling greater flexibility and precision in categorizing and managing conversations.

</details>