Smart Responses

Polser identifies topics in incoming messages to ensure you have all the information you need to assist your customers effectively.

How it works


Polser identifies topics from incoming messages, triggering a Smart Response panel when confidence thresholds are met.

Confidence thresholds (for advanced users ;-)

  • High: intent.score > 0.8

  • Medium: intent.score > 0.4

  • Low: intent.score ≤ 0.4



Planned enhancements

Our future plans include:

  • More intelligence: We currently detect the topic by analyzing the last message. We aim to maintain the context of previously sent messages for more accurate topic detection.

  • More integrations: we plan to offer integrations with more third party tools such as Payments, Billing, CRM, Catalogs, etc

  • Intelligent Recommendations: Polser will offer intelligent recommendations for edits to Smart Responses based on conversational analysis, usage frequency, and sentiment analysis of customer feedback.

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