Smart Responses

Polser identifies topics in incoming messages to ensure you have all the information you need to assist your customers effectively.

How it works

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Topic Detection

Polser identifies topics from incoming messages, triggering a Smart Response panel when confidence thresholds are met.

Confidence thresholds (for advanced users ;-)

• High: intent.score > 0.8

• Medium: intent.score > 0.4

• Low: intent.score ≤ 0.4

Smart Response Panel

Edit before sending

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Customization

Find topics

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Smart Responses is available for both mobile and web applications within Polser, but they can only be edited or created in the browser.

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Planned enhancements

Our future plans include:

• More intelligence: We currently detect the topic by analyzing the last message. We aim to maintain the context of previously sent messages for more accurate topic detection.

• More integrations: we plan to offer integrations with more third party tools such as Payments, Billing, CRM, Catalogs, etc

• Intelligent Recommendations: Polser will offer intelligent recommendations for edits to Smart Responses based on conversational analysis, usage frequency, and sentiment analysis of customer feedback.