Here's an overview of the different configuration possibilities for Templates:
Automatically sends a greeting message when a new chat is initiated with a WhatsApp user.
Engages the customer promptly, setting a positive tone for subsequent interactions.
This template is sent automatically when a user contacts an agent after their office hours as configured in Settings.
A message is sent every 6 hours during out-of-office periods, ensuring the customer is aware of the unavailability without receiving repetitive notifications.
Automatically informs users that the agent is unavailable on weekends.
Provides information on when the customer can expect a response, managing their expectations effectively.
Allows agents to create tailored auto replies for specific times such as holidays or special events.
Offers flexibility to address unique business needs and occasions.
When a conversation has been inactive for 24 hours or more, a brief introductory message is required before resuming the chat.
Ensures compliance with WhatsApp limitations and maintains context in long-dormant conversations.
Templates in Meta containing the word broadcast are surfaced here to facilitate easy configuration in Polser.
Many of these templates feature a convenient toggle, allowing you to easily activate or deactivate them based on your temporary business needs.
Templates are available for both mobile and web applications within Polser, but they can only be edited in the browser.
Planned enhancements
Future improvements include:
Template creation: Ability to design new templates from scratch.
Multilingual Support: Enable auto replies in multiple languages to cater to a diverse customer base.
Auto Reply Analytics: Introduce analytics to track the performance and effectiveness of auto replies, providing insights to optimize customer communication strategies.
