Templates

Effortlessly customize the content and behaviour of all your pre-defined messages

How it works

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Here's an overview of the different configuration possibilities for Templates:

Start New Conversation

• Automatically sends a greeting message when a new chat is initiated with a WhatsApp user.

• Engages the customer promptly, setting a positive tone for subsequent interactions.

Out of Office Hours

• This template is sent automatically when a user contacts an agent after their office hours as configured in Settings.

• A message is sent every 6 hours during out-of-office periods, ensuring the customer is aware of the unavailability without receiving repetitive notifications.

Weekends

• Automatically informs users that the agent is unavailable on weekends.

• Provides information on when the customer can expect a response, managing their expectations effectively.

Custom

• Allows agents to create tailored auto replies for specific times such as holidays or special events.

• Offers flexibility to address unique business needs and occasions.

Expired Conversations

• When a conversation has been inactive for 24 hours or more, a brief introductory message is required before resuming the chat.

• Ensures compliance with WhatsApp limitations and maintains context in long-dormant conversations.

Broadcasts

Templates in Meta containing the word broadcast are surfaced here to facilitate easy configuration in Polser.

Many of these templates feature a convenient toggle, allowing you to easily activate or deactivate them based on your temporary business needs.

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Templates are available for both mobile and web applications within Polser, but they can only be edited in the browser.

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Planned enhancements

Future improvements include:

• Template creation: Ability to design new templates from scratch.

• Multilingual Support: Enable auto replies in multiple languages to cater to a diverse customer base.

• Auto Reply Analytics: Introduce analytics to track the performance and effectiveness of auto replies, providing insights to optimize customer communication strategies.